Privacy Policy
Last updated: September 2026
1. Introduction
Welcome to Spanish Survival Method.
Spanish Survival Method is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a lesson, purchase a course or package, register your interest in our services, or otherwise interact with Spanish Survival Method.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Spanish Survival Method provides online Spanish language lessons, courses and related educational services.
For the purposes of applicable data protection law, Spanish Survival Method is responsible for the personal information described in this Privacy Policy.
Contact details:
Email: info@spanishsurvivalmethod.com
Telephone: +44 7428 228880
Website: Spanish Survival Method
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
3. Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Country or location
- Spanish language level
- Learning preferences and goals
- Course or lesson selections
- Booking and attendance information
- Information you provide through contact or enquiry forms
- Information you provide when registering your interest in future courses or languages
- Communications between you and Spanish Survival Method
- Transaction and payment-related information
- Reviews, feedback or testimonials that you choose to provide
- Technical information such as IP address, browser type, device information and website usage information
- Cookie and analytics information, subject to your cookie preferences
We only aim to collect information that is reasonably necessary for providing and improving our services.
4. Payment Information
Payments may be processed through third-party payment providers such as Stripe, PayPal, Google Pay, Apple Pay or other payment methods made available through our website.
Spanish Survival Method does not normally receive or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.
We may receive limited transaction information, such as payment status, transaction reference, amount paid and the product or service purchased, where necessary to manage your booking or purchase.
5. How We Use Your Personal Information
We may use your personal information to:
- Provide Spanish lessons, courses and educational services
- Process bookings and purchases
- Manage your account or customer relationship
- Communicate with you about lessons, courses or bookings
- Respond to enquiries and requests
- Provide customer support
- Manage lesson scheduling and availability
- Send relevant administrative communications
- Keep appropriate financial and transaction records
- Improve our lessons, courses, website and services
- Understand how visitors use our website
- Prevent fraud, misuse or security issues
- Comply with legal, accounting and regulatory obligations
- Send marketing communications where we have an appropriate lawful basis to do so
- Contact people who have registered their interest in future programmes or additional languages
We will not sell your personal information to third parties.
6. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
- Contract – where processing is necessary to provide a lesson, course, package or other service you have purchased or requested, or to take steps at your request before entering into a contract.
- Consent – where you have given us permission for a particular use of your information.
- Legitimate interests – where it is reasonably necessary for operating and improving Spanish Survival Method, communicating with customers, protecting our services or managing our business.
- Legal obligation – where we need to process information to comply with applicable legal, tax, accounting or regulatory requirements.
Where we rely on consent, you may withdraw that consent at any time.
7. Bookings and Online Lessons
When you book a lesson or purchase a package or course, we may process information necessary to organise and provide the service.
This may include your contact details, booking information, learning level, learning preferences and relevant communications.
Online lessons may be delivered using third-party communication, scheduling or video-conferencing platforms. Those providers may process information in accordance with their own privacy policies.
8. Contact Forms and Enquiries
When you contact Spanish Survival Method through the website, email, telephone, WhatsApp or another communication channel, we may retain the information you provide so that we can respond to your enquiry and, where appropriate, provide the requested service.
If you use a Register Your Interest form for future languages or programmes, we may use the information you provide to contact you about the programme or language in which you expressed an interest.
9. Marketing Communications
We may send you information about Spanish Survival Method courses, lessons, offers or relevant services where permitted by law.
Where consent is required, we will request it before sending such communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@spanishsurvivalmethod.com.
Administrative messages relating to an existing booking, purchase or service are not marketing communications and may still be sent where necessary.
10. Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the user experience.
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics, functional or marketing cookies, will be used in accordance with applicable consent requirements.
Where required, you will be given the opportunity to accept, reject or manage non-essential cookies.
Further information is available in our Cookie Policy.
11. Who We May Share Your Information With
We may use trusted third-party service providers where necessary to operate Spanish Survival Method.
These may include providers supporting:
- Website hosting and maintenance
- Website and e-commerce functionality
- Payment processing
- Lesson scheduling
- Email and communications
- Video conferencing and online teaching
- Analytics
- Accounting and administration
- Customer support
- Security and fraud prevention
These providers should only process personal information as necessary to provide their services and in accordance with applicable data protection requirements.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
12. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, tax, accounting and regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
14. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to be informed about how your personal information is used
- The right to request access to your personal information
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
- Rights relating to certain automated decision-making and profiling
Not every right applies in every situation.
To exercise any applicable rights, please contact info@spanishsurvivalmethod.com.
We may need to verify your identity before completing certain requests.
16. Children’s Privacy
Spanish Survival Method may provide language tuition to children or young people.
Where appropriate, we may collect limited information relating to a child or young person where necessary to provide educational services. Where required, bookings, payments, communications and consent relating to younger students should be handled through a parent or legal guardian.
We aim to collect only information reasonably necessary to provide the educational service and to handle children’s personal information with particular care.
Parents or legal guardians may contact us at info@spanishsurvivalmethod.com with any questions concerning personal information relating to their child.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
Spanish Survival Method is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy information provided by those services before submitting personal information to them.
18. Complaints
If you have concerns about how Spanish Survival Method handles your personal information, please contact us first at info@spanishsurvivalmethod.com.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about raising a data protection complaint is available directly from the ICO.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal obligations.
The latest version will be published on this page and the Last updated date will be amended accordingly.
20. Contact Us
For questions about this Privacy Policy or the use of your personal information, please contact:
Spanish Survival Method
Email: info@spanishsurvivalmethod.com
